EPICompliance Knowledge Base
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FAQs
General Information
OSHA Information
HIPAA Information
ACA/OIG - Medicare Information
New Account Setup
System Navigation Basics
Business Associates Center
Business Associates
FAQs
Monthly Security Reminders, and Monthly Compliance Tasks or Checklists
Refer-A-Friend
Federally Mandated Educational Courses
Policies & Procedures
Basic Information
Payment
Forms & Document Management
User Information
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EPICompliance Knowledge Base
FAQs
General Information
OSHA Information
HIPAA Information
ACA/OIG - Medicare Information
New Account Setup
System Navigation Basics
Business Associates Center
Business Associates
FAQs
Monthly Security Reminders, and Monthly Compliance Tasks or Checklists
Refer-A-Friend
Federally Mandated Educational Courses
Policies & Procedures
Basic Information
Payment
Forms & Document Management
User Information
FAQs
Monthly Security Reminders, and Monthly Compliance Tasks or Checklists
Where can I access the Compliance Task Report (from the Monthly Compliance Task or Checklist)?
Who has access, and can accomplish the Monthly Compliance Task or Checklist?
Are the "Monthly Security Reminders" important or a requirement?
Are the "Monthly Security Reminders" sent out automatically or do I have to manually send this to our Users?
How do I accomplish the Monthly Compliance Task or Checklist?
How do I set up any of our Account Users to have access, and accomplish the Monthly Compliance Task or Checklist?
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Refer-A-Friend
How do I re-send an invitation on EPICompliance “Refer A Friend”?
How do I find out if my referral has already subscribed to the EPICompliance Complete Compliance Suite?
How do I “Edit a Referral” on EPICompliance “Refer A Friend”?
How do I “Refer a friend” on EPICompliance?
Federally Mandated Educational Courses
How does EPICompliance ensure that its courses meet regulatory requirements for ACA/OIG-Medicare compliance training?
Does ACA/OIG-Medicare require that training courses be certified by any government agency related to ACA, OIG, and/or Medicare?
Does HIPAA require that training courses be HIPAA certified by a government agency?
How does EPICompliance ensure that its courses meet regulatory requirements for HIPAA compliance training?
How does EPICompliance ensure that its courses meet regulatory requirements for OSHA training?
Does OSHA require that training courses be OSHA certified?
Where can I find and sign up for the courses?
How long are these certificates valid for?
Will all active Users in our organization receive certificates upon Course completion?
How to Access and Download the CME Certificate
Who are required to take the Courses?
How many questions are on the Test?
What happens if a user takes the Test and does not pass?
I am done taking the Course but could not seem to access the Test. The Lecture status keeps showing: "In Progress." What do I do?
Where do I access the Course Lectures and Tests in the EPICompliance Customer Console?
I encountered an Error message while attempting to take one of the Courses using a Google Chrome browser. What do I do?
How to download or print the completed course certificates of Account Users?
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Policies & Procedures
Do healthcare providers that do not bill Medicare or Medicaid have to comply with the same regulations?
What is considered a breach of HIPAA?
What steps do I take if a breach has occurred?
What is the significance/importance of Monthly Checklist Reminders?
What does the Security Rule mean by physical safeguards?
Where can I see the Monthly Checklist, and how do I accomplish it?
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Basic Information
I am trying to sign in or log in to your website, but the screen shows “bad gateway”. What can I do?
How can I sign up for EPICompliance?
How do I update or change my user email ID?
How do I upgrade to a Full Subscription Account (after the Free 30-Day Trial period)?
We currently have a Free 30-Day Trial EPICompliance Account. How do I upgrade our Account from Free Trial to a Full Subscription Account?
What are the benefits of choosing EPICompliance?
What is EPICompliance?
What is the difference between a company name and a business name?
Is the employer required to have trained staff on stand-by for questions, or is that something your platform offers?
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Payment
Are there any extra charges or hidden fees?
How do we make payments for our account?
Payment Frequency?
Forms & Document Management
How do I complete and accomplish the Template Forms into the correct folder?
How do I complete the Template Forms with the Manual Process?
What are "Template Forms"?
How to Archive a Form/Policy (Account Admin Only)
How to Reinstate a Form/Policy (Account Admin Only)
Do I have the ability to upload other documents into the system?
I have been assigned as a compliance officer, where do I access the Appointment Letter in EPICompliance?
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User Information
What are User Roles or Credentials, and how do they differ from one another?
Who can add Users to a License?
What browsers can I use when accessing the Complete Compliance Suite?
I did not include an email as I added a User into the License. How can the User log into the EPICompliance system?
Who will have access to my information, Customer Console activities, including Course progress?
How do I change my Password?
How do I add a new User to an Account and License?
How do I change a Users' Role or Credential, Special Designation and/or Position?
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