EPICompliance Knowledge Base
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FAQs
General Information
OSHA Information
HIPAA Information
ACA/OIG - Medicare Information
New Account Setup
System Navigation Basics
Business Associates Center
Business Associates
FAQs
Monthly Security Reminders, and Monthly Compliance Tasks or Checklists
Federally Mandated Educational Courses
Policies & Procedures
Basic Information
Payment
User Information
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EPICompliance Knowledge Base
FAQs
General Information
OSHA Information
HIPAA Information
ACA/OIG - Medicare Information
New Account Setup
System Navigation Basics
Business Associates Center
Business Associates
FAQs
Monthly Security Reminders, and Monthly Compliance Tasks or Checklists
Federally Mandated Educational Courses
Policies & Procedures
Basic Information
Payment
User Information
FAQs
Monthly Security Reminders, and Monthly Compliance Tasks or Checklists
Where can I access the Compliance Task Report (from the Monthly Compliance Task or Checklist)?
Who has access, and can accomplish the Monthly Compliance Task or Checklist?
Are the "Monthly Security Reminders" important or a requirement?
Are the "Monthly Security Reminders" sent out automatically or do I have to manually send this to our Users?
How do I set up any of our Account Users to have access, and accomplish the Monthly Compliance Task or Checklist?
Can EPICompliance Monthly Tasks Simplify My Compliance Management?
How do I complete my compliance tasks or EPICompliance monthly compliance tasks?
How do I add a comment to a compliance task in EPICompliance?
Can I edit or delete a comment after posting it on a compliance task in EPICompliance?
Who can see my comments on compliance tasks in EPICompliance?
Can I tag someone in a compliance task comment in EPICompliance?
What are Task Guides in EPICompliance?
Where can I find the Task Guide for a compliance task in EPICompliance?
Do I have to follow the Task Guide to complete a compliance task in EPICompliance?
Can I customize or modify Task Guides in EPICompliance?
Do Task Guides include screenshots or video tutorials in EPICompliance?
Can I print or download Task Guides for compliance tasks in EPICompliance?
What should I do if the Task Guide for a compliance task is unclear or missing information?
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Federally Mandated Educational Courses
How does EPICompliance ensure that its courses meet regulatory requirements for ACA/OIG-Medicare compliance training?
Does ACA/OIG-Medicare require that training courses be certified by any government agency related to ACA, OIG, and/or Medicare?
Does HIPAA require that training courses be HIPAA certified by a government agency?
How does EPICompliance ensure that its courses meet regulatory requirements for HIPAA compliance training?
How does EPICompliance ensure that its courses meet regulatory requirements for OSHA training?
Does OSHA require that training courses be OSHA certified?
How long are these certificates valid for?
Will all active Users in our organization receive certificates upon Course completion?
Who are required to take the Courses?
How many questions are on the Test?
I am done taking the Course but could not seem to access the Test. The Lecture status keeps showing: "In Progress." What do I do?
How to download or print the completed course certificates of Account Users?
How Do I Assign Training to Our Employees?
How Do I Send Course Reminders to Users in EPICompliance? (Via Training Reports Section)
What Happens If I Fail a Test in EPICompliance Training/Course?
Do You Have Any Tips for Passing the EPICompliance Training Courses?
How to Group Assign Course Seats from the Manage Training page
How to Group Unassign Course Seats from the Manage Training page
How do I apply a date filter in Course Reports?
Why do I not see the Training Report section?
Can I use both date and location filters together in Course Reports?
Can I export Course Reports after applying filters?
Who can access the Course Reports section?
What should I do if my Course Report is not updating after applying filters?
How will I receive my training completion certificate in EPICompliance?
Can I still download my training certificate from the EPICompliance system?
What should I do if I didn’t receive my training certificate email?
Can my training certificate be sent to a different email address?
Is there a limit to how many times I can download my training certificate in EPICompliance?
Are emailed training certificates from EPICompliance secure?
Can I send course reminders to multiple users at once?
How do I send our organization’s users course reminders on EPICompliance? (via Manage Training section)
What does the course reminder email include?
Will I see confirmation that a course reminder was sent?
Can I customize the course reminder email?
Are EPICompliance federal compliance training certificates accepted in my State?
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Policies & Procedures
Do healthcare providers that do not bill Medicare or Medicaid have to comply with the same regulations?
What is considered a breach of HIPAA?
What steps do I take if a breach has occurred?
What is the significance/importance of Monthly Checklist Reminders?
What does the Security Rule mean by physical safeguards?
How Do I Access Policies and Template Forms in EPICompliance?
Why Should I Access the Compliance Policies and Forms? What Are They For?
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Basic Information
I am trying to sign in or log in to your website, but the screen shows “bad gateway”. What can I do?
How can I sign up for EPICompliance?
What are the benefits of choosing EPICompliance?
What is EPICompliance?
What is the difference between a company name and a business name?
Is the employer required to have trained staff on stand-by for questions, or is that something your platform offers?
What's the purpose of the EPICompliance Overview Page and Dashboard?
As a manager or administrator, how can I monitor my team's compliance progress in EPICompliance?
What is the purpose of the Overall Compliance Status Meter?
What does the Overall Compliance Status Meter on the EPICompliance Dashboard tell me?
What details do the Individual Compliance Status Meters in EPICompliance provide?
I just logged into EPICompliance for the first time. What should I do next?
What information can I see on the “Overview Page” of the EPICompliance Customer Console?
What information can I see on the “My Dashboard” screen of the EPICompliance Customer Console?
Why can't I see all the features some users might have?
New User Added Without Email? How Does the User Log In to EPICompliance?
How do I remove the ACA/OIG Medicare module from my compliance dashboard?
Why might someone want to remove the ACA/OIG Medicare module from their dashboard?
Will removing the ACA/OIG Medicare module impact my compliance status?
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Payment
Are there any extra charges or hidden fees?
How do we make payments for our account?
Payment Frequency?
User Information
What are User Roles or Credentials, and how do they differ from one another?
Who can add Users to a License?
What browsers can I use when accessing the Complete Compliance Suite? - KB/FAQ Archiving [Date: 041924] - Upgrade to New System
Who will have access to my information, Customer Console activities, including Course progress?
How do I change my Password?
What features and information can I find on my EPICompliance Customer Console dashboard?
How to Remove/Archive a User from Your License or Account
What is the Hepatitis B Vaccination Acknowledgement in EPICompliance?
How do I complete the Hepatitis B Vaccination Acknowledgement in EPICompliance?
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