--- title: FAQs | EPICompliance Knowledge Base description: FAQs --- [Skip to content](https://support.epicompliance.com/faqs#main-content) English Show submenu for translations [Contact us](https://support.epicompliance.com/kb-tickets/new) ![EPICompliance Shield Logo with tagline-1](https://support.epicompliance.com/hs-fs/hubfs/EPICompliance%20Shield%20Logo%20with%20tagline-1.png?width=198&height=50&name=EPICompliance%20Shield%20Logo%20with%20tagline-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://support.epicompliance.com/kb-tickets/new) - [Go to epicompliance.com](https://epicompliance.com/) [Go to epicompliance.com](https://epicompliance.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [EPICompliance Knowledge Base](https://support.epicompliance.com/) 2. [FAQs](https://support.epicompliance.com/faqs) # FAQs ## Monthly Security Reminders, and Monthly Compliance Tasks or Checklists - [Are the "Monthly Security Reminders" important or a requirement?](https://support.epicompliance.com/are-the-monthly-security-reminders-important-or-a-requirement) - [Are the "Monthly Security Reminders" sent out automatically or do I have to manually send this to our Users?](https://support.epicompliance.com/are-the-monthly-security-reminders-sent-out-automatically-or-do-i-have-to-manually-send-this-to-our-users) - [How do I set up any of our Account Users to have access, and accomplish the Monthly Compliance Task or Checklist?](https://support.epicompliance.com/the-following-users-of-an-account-and-license-has-access-and-can-accomplish-the-monthly-compliance-task-or-checklist-account-administrator-account-leve-1672333340525) - [Can EPICompliance Monthly Tasks Simplify My Compliance Management?](https://support.epicompliance.com/can-epicompliance-monthly-tasks-simplify-my-compliance-management) - [How do I complete my compliance tasks or EPICompliance monthly compliance tasks?](https://support.epicompliance.com/how-do-i-complete-my-compliance-tasks-or-epicompliance-monthly-compliance-tasks) - [How do I add a comment to a compliance task in EPICompliance?](https://support.epicompliance.com/how-do-i-add-a-comment-to-a-compliance-task-in-epicompliance) - [Can I edit or delete a comment after posting it on a compliance task in EPICompliance?](https://support.epicompliance.com/can-i-edit-or-delete-a-comment-after-posting-it-on-a-compliance-task-in-epicompliance) - [Who can see my comments on compliance tasks in EPICompliance?](https://support.epicompliance.com/who-can-see-my-comments-on-compliance-tasks-in-epicompliance) - [Can I tag someone in a compliance task comment in EPICompliance?](https://support.epicompliance.com/can-i-tag-someone-in-a-compliance-task-comment-in-epicompliance) - [What are Task Guides in EPICompliance?](https://support.epicompliance.com/what-are-task-guides-in-epicompliance) - [Where can I find the Task Guide for a compliance task in EPICompliance?](https://support.epicompliance.com/where-can-i-find-the-task-guide-for-a-compliance-task-in-epicompliance) - [Do I have to follow the Task Guide to complete a compliance task in EPICompliance?](https://support.epicompliance.com/do-i-have-to-follow-the-task-guide-to-complete-a-compliance-task-in-epicompliance) - [Can I customize or modify Task Guides in EPICompliance?](https://support.epicompliance.com/can-i-customize-or-modify-task-guides-in-epicompliance) - [Do Task Guides include screenshots or video tutorials in EPICompliance?](https://support.epicompliance.com/do-task-guides-include-screenshots-or-video-tutorials-in-epicompliance) - [Can I print or download Task Guides for compliance tasks in EPICompliance?](https://support.epicompliance.com/can-i-print-or-download-task-guides-for-compliance-tasks-in-epicompliance) - [What should I do if the Task Guide for a compliance task is unclear or missing information?](https://support.epicompliance.com/what-should-i-do-if-the-task-guide-for-a-compliance-task-is-unclear-or-missing-information) - [Where can I access the Compliance Task Report (from the Monthly Compliance Task or Checklist)?](https://support.epicompliance.com/where-can-i-access-the-compliance-task-report-from-the-monthly-compliance-task-or-checklist) - [Who has access, and can accomplish the Monthly Compliance Task or Checklist?](https://support.epicompliance.com/who-has-access-and-can-accomplish-the-monthly-compliance-task-or-checklist) See less ▼ ## Federally Mandated Educational Courses - [Who are required to take the Courses?](https://support.epicompliance.com/who-are-required-to-take-the-courses) - [How many questions are on the Test?](https://support.epicompliance.com/how-many-questions-are-on-the-test) - [I am done taking the Course but could not seem to access the Test. The Lecture status keeps showing: "In Progress." What do I do?](https://support.epicompliance.com/i-am-done-taking-the-course-but-could-not-seem-to-access-the-test.-the-lecture-status-keeps-showing-in-progress.-what-do-i-do) - [How to download or print the completed course certificates of Account Users?](https://support.epicompliance.com/how-to-download-or-print-the-completed-course-certificates-of-account-users) - [How Do I Assign Training to Our Employees?](https://support.epicompliance.com/how-do-i-assign-training-to-our-employees) - [How Do I Send Course Reminders to Users in EPICompliance? (Via Training Reports Section)](https://support.epicompliance.com/how-do-i-send-course-reminders-to-users-in-epicompliance) - [What Happens If I Fail a Test in EPICompliance Training/Course?](https://support.epicompliance.com/what-happens-if-i-fail-a-test-in-epicompliance-training/course) - [Do You Have Any Tips for Passing the EPICompliance Training Courses?](https://support.epicompliance.com/do-you-have-any-tips-for-passing-the-epicompliance-training-courses) - [How to Group Assign Course Seats from the Manage Training page](https://support.epicompliance.com/how-to-group-assign-course-seats-from-the-manage-training-page) - [How to Group Unassign Course Seats from the Manage Training page](https://support.epicompliance.com/how-to-group-unassign-course-seats-from-the-manage-training-page) - [How do I apply a date filter in Course Reports?](https://support.epicompliance.com/how-do-i-apply-a-date-filter-in-course-reports) - [Why do I not see the Training Report section?](https://support.epicompliance.com/why-do-i-not-see-the-training-report-section) - [Can I use both date and location filters together in Course Reports?](https://support.epicompliance.com/can-i-use-both-date-and-location-filters-together-in-course-reports) - [Can I export Course Reports after applying filters?](https://support.epicompliance.com/can-i-export-course-reports-after-applying-filters) - [Who can access the Course Reports section?](https://support.epicompliance.com/who-can-access-the-course-reports-section) - [What should I do if my Course Report is not updating after applying filters?](https://support.epicompliance.com/what-should-i-do-if-my-course-report-is-not-updating-after-applying-filters) - [How will I receive my training completion certificate in EPICompliance?](https://support.epicompliance.com/how-will-i-receive-my-training-completion-certificate-in-epicompliance) - [Can I still download my training certificate from the EPICompliance system?](https://support.epicompliance.com/can-i-still-download-my-training-certificate-from-the-epicompliance-system) - [What should I do if I didn’t receive my training certificate email?](https://support.epicompliance.com/what-should-i-do-if-i-didnt-receive-my-training-certificate-email) - [Can my training certificate be sent to a different email address?](https://support.epicompliance.com/can-my-training-certificate-be-sent-to-a-different-email-address) - [Is there a limit to how many times I can download my training certificate in EPICompliance?](https://support.epicompliance.com/is-there-a-limit-to-how-many-times-i-can-download-my-training-certificate-in-epicompliance) - [Are emailed training certificates from EPICompliance secure?](https://support.epicompliance.com/are-emailed-training-certificates-from-epicompliance-secure) - [Can I send course reminders to multiple users at once?](https://support.epicompliance.com/can-i-send-course-reminders-to-multiple-users-at-once) - [How do I send our organization’s users course reminders on EPICompliance? (via Manage Training section)](https://support.epicompliance.com/how-do-i-send-our-organizations-users-course-reminders-on-epicompliance) - [What does the course reminder email include?](https://support.epicompliance.com/what-does-the-course-reminder-email-include) - [Will I see confirmation that a course reminder was sent?](https://support.epicompliance.com/will-i-see-confirmation-that-a-course-reminder-was-sent) - [Can I customize the course reminder email?](https://support.epicompliance.com/can-i-customize-the-course-reminder-email) - [Are EPICompliance federal compliance training certificates accepted in my State?](https://support.epicompliance.com/are-epicompliance-federal-compliance-training-certificates-accepted-in-my-state) - [How does EPICompliance ensure that its courses meet regulatory requirements for ACA/OIG-Medicare compliance training?](https://support.epicompliance.com/how-does-epicompliance-ensure-that-its-courses-meet-regulatory-requirements-for-aca/oig-medicare-compliance-training) - [Does ACA/OIG-Medicare require that training courses be certified by any government agency related to ACA, OIG, and/or Medicare?](https://support.epicompliance.com/does-aca/oig-medicare-require-that-training-courses-be-certified-by-any-government-agency-related-to-aca-oig-and/or-medicare) - [Does HIPAA require that training courses be HIPAA certified by a government agency?](https://support.epicompliance.com/does-hipaa-require-that-training-courses-be-hipaa-certified) - [How does EPICompliance ensure that its courses meet regulatory requirements for HIPAA compliance training?](https://support.epicompliance.com/how-does-epicompliance-ensure-that-its-courses-meet-regulatory-requirements-for-hipaa-compliance-training) - [How does EPICompliance ensure that its courses meet regulatory requirements for OSHA training?](https://support.epicompliance.com/how-does-epicompliance-ensure-that-its-courses-meet-regulatory-requirements-for-osha-training) - [Does OSHA require that training courses be OSHA certified?](https://support.epicompliance.com/does-osha-require-that-training-courses-be-osha-certified) - [How long are these certificates valid for?](https://support.epicompliance.com/how-long-are-these-certificates-valid-for) - [Will all active Users in our organization receive certificates upon Course completion?](https://support.epicompliance.com/will-all-active-users-in-our-organization-receive-certificates-upon-course-completion) See less ▼ ## Policies & Procedures - [What is considered a breach of HIPAA?](https://support.epicompliance.com/what-is-considered-a-breach-of-hipaa) - [What steps do I take if a breach has occurred?](https://support.epicompliance.com/what-steps-do-i-take-if-a-breach-has-occurred) - [What is the significance/importance of Monthly Checklist Reminders?](https://support.epicompliance.com/what-is-the-significance/importance-of-monthly-checklist-reminders) - [What does the Security Rule mean by physical safeguards?](https://support.epicompliance.com/what-does-the-security-rule-mean-by-physical-safeguards) - [How Do I Access Policies and Template Forms in EPICompliance?](https://support.epicompliance.com/how-do-i-access-policies-and-template-forms-in-epicompliance) - [Why Should I Access the Compliance Policies and Forms? What Are They For?](https://support.epicompliance.com/why-should-i-access-the-compliance-policies-and-forms-what-are-they-for) - [Do healthcare providers that do not bill Medicare or Medicaid have to comply with the same regulations?](https://support.epicompliance.com/do-healthcare-providers-that-do-not-bill-medicare-or-medicaid-have-to-comply-with-the-same-regulations) See less ▼ ## Basic Information - [Why does the Incident Center show counts for different statuses?](https://support.epicompliance.com/why-does-the-incident-center-show-counts-for-different-statuses) - [Where are documents related to incidents stored?](https://support.epicompliance.com/where-are-documents-related-to-incidents-stored) - [Why am I seeing the Incident Center but can’t edit anything?](https://support.epicompliance.com/why-am-i-seeing-the-incident-center-but-cant-edit-anything) - [What happens after I submit a whistleblower report?](https://support.epicompliance.com/what-happens-after-i-submit-a-whistleblower-report) - [What happens when an incident is closed in EPICompliance \> Incident Center?](https://support.epicompliance.com/what-happens-when-an-incident-is-closed-in-epicompliance-incident-center) - [What does “Open” status mean in the Incident Center?](https://support.epicompliance.com/what-does-open-status-mean-in-the-incident-center) - [What does “Overdue” status mean in the Incident Center?](https://support.epicompliance.com/what-does-overdue-status-mean-in-the-incident-center) - [What does “New” status mean in the Incident Center?](https://support.epicompliance.com/what-does-new-status-mean-in-the-incident-center) - [Can I submit an incident anonymously in EPICompliance?](https://support.epicompliance.com/can-i-submit-an-incident-anonymously-in-epicompliance) - [How do employees submit an incident or concern in EPICompliance Whistleblower Reporting?](https://support.epicompliance.com/how-do-employees-submit-an-incident-or-concern-in-epicompliance-whistleblower-reporting) - [What is an incident in the EPICompliance Incident Center?](https://support.epicompliance.com/what-is-an-incident-in-the-epicompliance-incident-center) - [Who can access the Incident Center in EPICompliance?](https://support.epicompliance.com/who-can-access-the-incident-center-in-epicompliance) - [What is the Incident Center in EPICompliance?](https://support.epicompliance.com/what-is-the-incident-center-in-epicompliance) - [What are the benefits of choosing EPICompliance?](https://support.epicompliance.com/what-are-the-benefits-of-choosing-epicompliance) - [What is EPICompliance?](https://support.epicompliance.com/what-is-epicompliance) - [What is the difference between a company name and a business name?](https://support.epicompliance.com/what-is-the-difference-between-company-name-and-business-name) - [Is the employer required to have trained staff on stand-by for questions, or is that something your platform offers?](https://support.epicompliance.com/is-the-employer-required-to-have-trained-staff-on-stand-by-for-questions-or-is-that-something-your-platform-offers) - [What's the purpose of the EPICompliance Overview Page and Dashboard?](https://support.epicompliance.com/whats-the-purpose-of-the-epicompliance-overview-page-and-dashboard) - [As a manager or administrator, how can I monitor my team's compliance progress in EPICompliance?](https://support.epicompliance.com/as-a-manager-or-administrator-how-can-i-monitor-my-teams-compliance-progress-in-epicompliance) - [What is the purpose of the Overall Compliance Status Meter?](https://support.epicompliance.com/what-is-the-purpose-of-the-overall-compliance-status-meter) - [What does the Overall Compliance Status Meter on the EPICompliance Dashboard tell me?](https://support.epicompliance.com/what-does-the-overall-compliance-status-meter-on-the-epicompliance-dashboard-tell-me) - [What details do the Individual Compliance Status Meters in EPICompliance provide?](https://support.epicompliance.com/what-details-do-the-individual-compliance-status-meters-in-epicompliance-provide) - [I just logged into EPICompliance for the first time. What should I do next?](https://support.epicompliance.com/i-just-logged-into-epicompliance-for-the-first-time.-what-should-i-do-next) - [What information can I see on the “Overview Page” of the EPICompliance Customer Console?](https://support.epicompliance.com/what-information-can-i-see-on-the-overview-page-of-the-epicompliance-customer-console) - [What information can I see on the “My Dashboard” screen of the EPICompliance Customer Console?](https://support.epicompliance.com/what-information-can-i-see-on-the-my-dashboard-screen-of-the-epicompliance-customer-console) - [Why can't I see all the features some users might have?](https://support.epicompliance.com/why-cant-i-see-all-the-features-some-users-might-have) - [New User Added Without Email? How Does the User Log In to EPICompliance?](https://support.epicompliance.com/new-user-added-without-email-how-does-the-user-log-in-to-epicompliance) - [How do I remove the ACA/OIG Medicare module from my compliance dashboard?](https://support.epicompliance.com/how-do-i-remove-the-aca/oig-medicare-module-from-my-compliance-dashboard) - [Why might someone want to remove the ACA/OIG Medicare module from their dashboard?](https://support.epicompliance.com/why-might-someone-want-to-remove-the-aca/oig-medicare-module-from-their-dashboard) - [Will removing the ACA/OIG Medicare module impact my compliance status?](https://support.epicompliance.com/will-removing-the-aca/oig-medicare-module-impact-my-compliance-status) - [What is the “Status by Category” feature on the Overview page?](https://support.epicompliance.com/what-is-the-status-by-category-feature) - [Where can I find the “Status by Category” panel on the Overview page?](https://support.epicompliance.com/where-can-i-find-the-status-by-category-panel-on-the-overview-page) - [What do the Pending, Completed, and Past Due columns mean in the Status by Category panel?](https://support.epicompliance.com/what-do-the-pending-completed-and-past-due-columns-mean-in-the-status-by-category-panel) - [Who can view the Status by Category panel and the Overview page?](https://support.epicompliance.com/who-can-view-the-status-by-category-panel-and-the-overview-page) - [How does the Status by Category panel differ from Overall Tasks on the Overview page?](https://support.epicompliance.com/how-does-the-status-by-category-panel-differ-from-overall-tasks-on-the-overview-page) - [Is the Status by Category panel on the Overview page updated in real time?](https://support.epicompliance.com/is-the-status-by-category-panel-updated-in-real-time-on-the-overview-page) - [How can I effectively use the Status by Category panel on the Overview page?](https://support.epicompliance.com/how-can-i-effectively-use-the-status-by-category-panel-on-the-overview-page) - [I am trying to sign in or log in to your website, but the screen shows “bad gateway”. What can I do?](https://support.epicompliance.com/i-am-trying-to-sign-in-or-log-in-to-your-website-but-the-screen-shows-bad-gateway.-what-can-i-do) - [How can I sign up for EPICompliance?](https://support.epicompliance.com/how-can-i-sign-up-for-epicompliance) See less ▼ ## Payment - [Are there any extra charges or hidden fees?](https://support.epicompliance.com/are-there-any-extra-charges-or-hidden-fees) - [How do we make payments for our account?](https://support.epicompliance.com/how-do-we-make-payments-for-our-account) - [Payment Frequency?](https://support.epicompliance.com/payment-frequency) ## User Information - [What are User Roles or Credentials, and how do they differ from one another?](https://support.epicompliance.com/what-are-user-roles-or-credentials-and-how-do-they-differ-from-one-another) - [Who can add Users to a License?](https://support.epicompliance.com/who-can-add-users-to-a-license) - [What browsers can I use when accessing the Complete Compliance Suite? - KB/FAQ Archiving \[Date: 041924\] - Upgrade to New System](https://support.epicompliance.com/what-browsers-can-i-use-when-accessing-the-complete-compliance-suite) - [Who will have access to my information, Customer Console activities, including Course progress?](https://support.epicompliance.com/who-will-have-access-to-my-information-customer-console-activities-including-course-progress) - [How do I change my Password?](https://support.epicompliance.com/how-do-i-change-my-password) - [What features and information can I find on my EPICompliance Customer Console dashboard?](https://support.epicompliance.com/what-features-and-information-can-i-find-on-my-epicompliance-customer-console-dashboard) - [How to Remove/Archive a User from Your License or Account](https://support.epicompliance.com/how-to-remove/archive-a-user-from-your-license-or-account) - [What is the Hepatitis B Vaccination Acknowledgement in EPICompliance?](https://support.epicompliance.com/what-is-the-hepatitis-b-vaccination-acknowledgement-in-epicompliance) - [How do I complete the Hepatitis B Vaccination Acknowledgement in EPICompliance?](https://support.epicompliance.com/how-do-i-complete-the-hepatitis-b-vaccination-acknowledgement-in-epicompliance) See less ▼ - [General Information](https://support.epicompliance.com/general-information#main-content) - [OSHA Information](https://support.epicompliance.com/general-information#osha-information) - [HIPAA Information](https://support.epicompliance.com/general-information#hipaa-information) - [ACA/OIG - Medicare Information](https://support.epicompliance.com/general-information#aca-oig-medicare-information) - [New Account Setup](https://support.epicompliance.com/new-account-setup#main-content) - [System Navigation Basics](https://support.epicompliance.com/new-account-setup#system-navigation-basics) - [Business Associates Center](https://support.epicompliance.com/business-associates-center#main-content) - [Business Associates](https://support.epicompliance.com/business-associates-center#business-associates) - [FAQs](https://support.epicompliance.com/faqs#main-content) - [Monthly Security Reminders, and Monthly Compliance Tasks or Checklists](https://support.epicompliance.com/faqs#monthly-security-reminders-and-monthly-compliance-tasks-or-checklists) - [Federally Mandated Educational Courses](https://support.epicompliance.com/faqs#federally-mandated-educational-courses) - [Policies & Procedures](https://support.epicompliance.com/faqs#policies-procedures) - [Basic Information](https://support.epicompliance.com/faqs#basic-information) - [Payment](https://support.epicompliance.com/faqs#payment) - [User Information](https://support.epicompliance.com/faqs#user-information) [![EPICompliance](https://support.epicompliance.com/hs-fs/hubfs/EPICompliance%20Shield%20Logo%20with%20tagline.png?width=241&height=61&name=EPICompliance%20Shield%20Logo%20with%20tagline.png "EPICompliance")](http://epicompliance.com) epicompliance.com Help Center Copyright © 2026, EPICompliance LLC