What does “Overdue” status mean in the Incident Center?

In the EPICompliance Customer Console, “Overdue” is a system-generated status shown in the Incident Center.

An incident becomes Overdue when it has remained in New status for more than 72 hours without administrative action.

When an incident is marked Overdue:

• The status change is applied automatically by the system
• Administrators are alerted that the incident needs attention
• The status changes to Open once an admin begins working on it

This automated escalation helps prevent reports from being overlooked.

For questions or concerns, contact us via the following:

• Chatbox window on your EPICompliance Customer Console screen.
• Telephone: 877-560-4261
• Email: support@epicompliance.com