---
title: Is the employer required to have trained staff on stand-by for questions, or is that something your platform offers?
description: We provide the policies, forms, and annual education for the local office Compliance Officer to use. The Compliance Officer (who is appointed by the respective organization) is responsible for the imp
---

[Skip to content](https://support.epicompliance.com/is-the-employer-required-to-have-trained-staff-on-stand-by-for-questions-or-is-that-something-your-platform-offers#main-content)

English

Show submenu for translations

[Contact us](https://support.epicompliance.com/kb-tickets/new?hsLang=en)

![EPICompliance Shield Logo with tagline-1](https://support.epicompliance.com/hs-fs/hubfs/EPICompliance%20Shield%20Logo%20with%20tagline-1.png?width=198&height=50&name=EPICompliance%20Shield%20Logo%20with%20tagline-1.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Contact us](https://support.epicompliance.com/kb-tickets/new)
- [Go to epicompliance.com](https://epicompliance.com/)

[Go to epicompliance.com](https://epicompliance.com/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [EPICompliance Knowledge Base](https://support.epicompliance.com/?hsLang=en)
2. [FAQs](https://support.epicompliance.com/faqs?hsLang=en)
3. [Basic Information](https://support.epicompliance.com/faqs?hsLang=en#basic-information)

# Is the employer required to have trained staff on stand-by for questions, or is that something your platform offers?

We provide the policies, forms, and annual education for the local office Compliance Officer to use. The Compliance Officer (who is appointed by the respective organization) is responsible for the implementation of the processes. All the guidelines are in our system for the Compliance Officer to follow.

We do have a value-added “Virtual Compliance Assistant” program that can assist with the setup and implementation of our platform should a customer need this. Call us for more details.

 

 For questions or concerns, contact us via the following:

- Chatbox/window on your Complete Compliance Suite screen.
- Telephone: 877-560-4261
- Email: support@epicompliance.com

- [General Information](https://support.epicompliance.com/general-information?hsLang=en#main-content)

    - [OSHA Information](https://support.epicompliance.com/general-information?hsLang=en#osha-information)
    - [HIPAA Information](https://support.epicompliance.com/general-information?hsLang=en#hipaa-information)
    - [ACA/OIG - Medicare Information](https://support.epicompliance.com/general-information?hsLang=en#aca-oig-medicare-information)
- [New Account Setup](https://support.epicompliance.com/new-account-setup?hsLang=en#main-content)

    - [System Navigation Basics](https://support.epicompliance.com/new-account-setup?hsLang=en#system-navigation-basics)
- [Business Associates Center](https://support.epicompliance.com/business-associates-center?hsLang=en#main-content)

    - [Business Associates](https://support.epicompliance.com/business-associates-center?hsLang=en#business-associates)
- [FAQs](https://support.epicompliance.com/faqs?hsLang=en#main-content)

    - [Monthly Security Reminders, and Monthly Compliance Tasks or Checklists](https://support.epicompliance.com/faqs?hsLang=en#monthly-security-reminders-and-monthly-compliance-tasks-or-checklists)
    - [Federally Mandated Educational Courses](https://support.epicompliance.com/faqs?hsLang=en#federally-mandated-educational-courses)
    - [Policies & Procedures](https://support.epicompliance.com/faqs?hsLang=en#policies-procedures)
    - [Basic Information](https://support.epicompliance.com/faqs?hsLang=en#basic-information)
    - [Payment](https://support.epicompliance.com/faqs?hsLang=en#payment)
    - [User Information](https://support.epicompliance.com/faqs?hsLang=en#user-information)

[![EPICompliance](https://support.epicompliance.com/hs-fs/hubfs/EPICompliance%20Shield%20Logo%20with%20tagline.png?width=241&height=61&name=EPICompliance%20Shield%20Logo%20with%20tagline.png "EPICompliance")](http://epicompliance.com)

epicompliance.com Help Center

Copyright © 2026, EPICompliance LLC