There are situations where you might add a new user to your EPICompliance account and license without including their email address. This could be an intentional omission or simply an oversight. The good news is that the system still allows the user to access EPICompliance! Here's how:
What the User Needs to Log In:
- Username or User Identification Number (UIN): This unique identifier is assigned to each user within your EPICompliance account.
- Temporary Password: A system-generated temporary password is created for new users.
How the User Obtains Login Credentials:
- Account Administrator Receives Notification: The Account Administrator for your organization will receive a notification within the EPICompliance Customer Console's "Notification Center" section.
- Notification Details: This notification will contain the new user's Username or UIN and their temporary password.
- Account Administrator Informs User: The Account Administrator should then share these login credentials with the new user so they can access the system.
Additional Notes:
- While the system also sends an email containing the new user's login information (UIN and temporary password) to the Account Administrator's email address (if provided), it's not required for user creation. The Notification Center ensures the Account Administrator receives the credentials regardless.
- It's recommended to encourage the new user to change their temporary password upon first login for enhanced security.
For questions or concerns, contact us via the following:
- Chatbox window on your EPICompliance Customer Console screen.
- Telephone: 877-560-4261
- Email: support@epicompliance.com