I am trying to sign in or log in to your website, but the screen shows “bad gateway”. What can I do?

If you see this error message, it could happen if you are using a VPN service blocking access to the website. Here is what you can do to try and fix the problem:

  1. Check if you are using a VPN service.
    • A VPN service is a tool that lets you browse the internet more securely and privately. But sometimes, VPNs can block access to certain websites. Try turning off your VPN and see if that helps.
  2. Use Google Chrome.
    • Google Chrome is a web browser that works well with most websites. Try using Google Chrome to access the website.
  3. If you are still having trouble after steps 1 and 2 above, reach out to our customer support team. Tell us what is going on. Include the following information: 
    • What country are you in? This can help us identify and resolve any regional issues or restrictions preventing you from accessing the website.
    • What device are you using? (e.g., PC, Mac, iPhone, Android phone)
    • What browser are you using? (e.g., Google Chrome, Mozilla Firefox, Safari, Microsoft Edge)

This information will help us determine what is happening and how we can help.

For questions or concerns, contact us via the following:

  • Chatbox window on your Complete Compliance Suite screen.
  • Telephone: 877-560-4261
  • Email: support@epicompliance.com