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title: What is an incident in the EPICompliance Incident Center?
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# What is an incident in the EPICompliance Incident Center?

In the EPICompliance Customer Console, an **incident** is a report that documents an unexpected or concerning event related to safety, compliance, or workplace practices.

An incident may involve patient care, staff actions, environmental conditions, or operational breakdowns.

Once an incident is submitted, it becomes a tracked record that administrators or compliance officers can review, investigate, and resolve.

Having incidents formally recorded helps organizations demonstrate follow-through and maintain consistent oversight.

 

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