1. EPICompliance Knowledge Base
  2. FAQs
  3. Federally Mandated Educational Courses

I am done taking the Course but could not seem to access the Test. The Lecture status keeps showing: "In Progress." What do I do?

In this scenario, may we suggest the following steps to help resolve the issue:
  1. Make sure you have not skipped any of the Course slides.
  2. Hard refresh your screen by clicking on Ctrl + F5 buttons at the same time. Once, this is done, click the button on the lower part of your screen that indicates to "Proceed to take the test."
  3. If after steps 1 and 2, you are still unable to take the test, try logging out from the customer console, reload/refresh the page on your browser, and then log back into the EPICompliance Customer Console. Proceed to the specific course, and attempt to take the test.


For questions or concerns, contact us via the following:
  • Chatbox/window on your Complete Compliance Suite screen.
  • Telephone: 877-560-4261
  • Email: support@epicompliance.com