What happens when an incident is closed in EPICompliance > Incident Center?

In the EPICompliance Customer Console, an incident is a report that has been reviewed through the Incident Center by administrators or compliance officers.

When an administrator marks an incident as Closed, it means the investigation or follow-up has been completed.

Once an incident is closed:

• The record becomes read-only
• No further edits or uploads can be made
• The incident remains available for reference and audits

If new information arises later, a new incident must be created to maintain a clear and defensible record.

For questions or concerns, contact us via the following:

• Chatbox window on your EPICompliance Customer Console screen.
• Telephone: 877-560-4261
• Email: support@epicompliance.com