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FAQs
Monthly Security Reminders, and Monthly Compliance Tasks or Checklists
- Are the "Monthly Security Reminders" important or a requirement?
- Are the "Monthly Security Reminders" sent out automatically or do I have to manually send this to our Users?
- How do I set up any of our Account Users to have access, and accomplish the Monthly Compliance Task or Checklist?
- Can EPICompliance Monthly Tasks Simplify My Compliance Management?
- How do I complete my compliance tasks or EPICompliance monthly compliance tasks?
- How do I add a comment to a compliance task in EPICompliance?
- Can I edit or delete a comment after posting it on a compliance task in EPICompliance?
- Who can see my comments on compliance tasks in EPICompliance?
- Can I tag someone in a compliance task comment in EPICompliance?
- What are Task Guides in EPICompliance?
- Where can I find the Task Guide for a compliance task in EPICompliance?
- Do I have to follow the Task Guide to complete a compliance task in EPICompliance?
- Can I customize or modify Task Guides in EPICompliance?
- Do Task Guides include screenshots or video tutorials in EPICompliance?
- Can I print or download Task Guides for compliance tasks in EPICompliance?
- What should I do if the Task Guide for a compliance task is unclear or missing information?
- Where can I access the Compliance Task Report (from the Monthly Compliance Task or Checklist)?
- Who has access, and can accomplish the Monthly Compliance Task or Checklist?
Federally Mandated Educational Courses
- Who are required to take the Courses?
- How many questions are on the Test?
- I am done taking the Course but could not seem to access the Test. The Lecture status keeps showing: "In Progress." What do I do?
- How to download or print the completed course certificates of Account Users?
- How Do I Assign Training to Our Employees?
- How Do I Send Course Reminders to Users in EPICompliance? (Via Training Reports Section)
- What Happens If I Fail a Test in EPICompliance Training/Course?
- Do You Have Any Tips for Passing the EPICompliance Training Courses?
- How to Group Assign Course Seats from the Manage Training page
- How to Group Unassign Course Seats from the Manage Training page
- How do I apply a date filter in Course Reports?
- Why do I not see the Training Report section?
- Can I use both date and location filters together in Course Reports?
- Can I export Course Reports after applying filters?
- Who can access the Course Reports section?
- What should I do if my Course Report is not updating after applying filters?
- How will I receive my training completion certificate in EPICompliance?
- Can I still download my training certificate from the EPICompliance system?
- What should I do if I didn’t receive my training certificate email?
- Can my training certificate be sent to a different email address?
- Is there a limit to how many times I can download my training certificate in EPICompliance?
- Are emailed training certificates from EPICompliance secure?
- Can I send course reminders to multiple users at once?
- How do I send our organization’s users course reminders on EPICompliance? (via Manage Training section)
- What does the course reminder email include?
- Will I see confirmation that a course reminder was sent?
- Can I customize the course reminder email?
- Are EPICompliance federal compliance training certificates accepted in my State?
- How does EPICompliance ensure that its courses meet regulatory requirements for ACA/OIG-Medicare compliance training?
- Does ACA/OIG-Medicare require that training courses be certified by any government agency related to ACA, OIG, and/or Medicare?
- Does HIPAA require that training courses be HIPAA certified by a government agency?
- How does EPICompliance ensure that its courses meet regulatory requirements for HIPAA compliance training?
- How does EPICompliance ensure that its courses meet regulatory requirements for OSHA training?
- Does OSHA require that training courses be OSHA certified?
- How long are these certificates valid for?
- Will all active Users in our organization receive certificates upon Course completion?
Policies & Procedures
- What is considered a breach of HIPAA?
- What steps do I take if a breach has occurred?
- What is the significance/importance of Monthly Checklist Reminders?
- What does the Security Rule mean by physical safeguards?
- How Do I Access Policies and Template Forms in EPICompliance?
- Why Should I Access the Compliance Policies and Forms? What Are They For?
- Do healthcare providers that do not bill Medicare or Medicaid have to comply with the same regulations?
Basic Information
- What are the benefits of choosing EPICompliance?
- What is EPICompliance?
- What is the difference between a company name and a business name?
- Is the employer required to have trained staff on stand-by for questions, or is that something your platform offers?
- What's the purpose of the EPICompliance Overview Page and Dashboard?
- As a manager or administrator, how can I monitor my team's compliance progress in EPICompliance?
- What is the purpose of the Overall Compliance Status Meter?
- What does the Overall Compliance Status Meter on the EPICompliance Dashboard tell me?
- What details do the Individual Compliance Status Meters in EPICompliance provide?
- I just logged into EPICompliance for the first time. What should I do next?
- What information can I see on the “Overview Page” of the EPICompliance Customer Console?
- What information can I see on the “My Dashboard” screen of the EPICompliance Customer Console?
- Why can't I see all the features some users might have?
- New User Added Without Email? How Does the User Log In to EPICompliance?
- How do I remove the ACA/OIG Medicare module from my compliance dashboard?
- Why might someone want to remove the ACA/OIG Medicare module from their dashboard?
- Will removing the ACA/OIG Medicare module impact my compliance status?
- What is the “Status by Category” feature on the Overview page?
- Where can I find the “Status by Category” panel on the Overview page?
- What do the Pending, Completed, and Past Due columns mean in the Status by Category panel?
- Who can view the Status by Category panel and the Overview page?
- How does the Status by Category panel differ from Overall Tasks on the Overview page?
- Is the Status by Category panel on the Overview page updated in real time?
- How can I effectively use the Status by Category panel on the Overview page?
- I am trying to sign in or log in to your website, but the screen shows “bad gateway”. What can I do?
- How can I sign up for EPICompliance?
Payment
User Information
- What are User Roles or Credentials, and how do they differ from one another?
- Who can add Users to a License?
- What browsers can I use when accessing the Complete Compliance Suite? - KB/FAQ Archiving [Date: 041924] - Upgrade to New System
- Who will have access to my information, Customer Console activities, including Course progress?
- How do I change my Password?
- What features and information can I find on my EPICompliance Customer Console dashboard?
- How to Remove/Archive a User from Your License or Account
- What is the Hepatitis B Vaccination Acknowledgement in EPICompliance?
- How do I complete the Hepatitis B Vaccination Acknowledgement in EPICompliance?