If you encounter an Error message showing "An error has occurred: Error unable to acquire LMS API..." while attempting to take one of the Courses from a Google Chrome browser, kindly, do the following steps;
- From the Google Chrome browser locate the browser settings. Then click on Content settings.
- From browser's Settings page scroll down to locate "Advanced" Setting. Click on "Advanced."
- Scroll to locate and click "Content settings."
- From "Content settings" allow the EPICompliance website (https://console.epicompliance.com) for all of the following: (1) Cookies, (2) JavaScript, and (3) Pop-ups & Redirects.
- As an example of how to do instructions on step #4 above, under "Cookies," click Allow "Add" button. Then a pop-up box will appear.
On the pop-up box add the EPICompliance URL (https://epicompliance.com/) and then click on "Add" button.
Repeat similar steps for the JavaScript, and Pop-ups and redirects. - After accomplishing the above steps, please clear Cache and Cookies (from your Google Chrome browser settings.
- Close the entire browser.
- Open the browser again and go back to the EPICompliance login page - https://console.epicompliance.com/login
- Before you re-login, do a Hard Refresh by pressing on Ctrl and F5 buttons at the same time.
- Re-login to the EPICompliance Customer Console with your login credentials.
- Navigate towards the Courses, found under “Utilities > Training Center > choose the Course you intend to take.”
For questions or concerns, contact us via the following:
- Chatbox/window on your Complete Compliance Suite screen.
- Telephone: 877-560-4261
- Email: support@epicompliance.com